Clinical Practicum

Course Number: MA 270
Transcript Title: Clinical Practicum
Created: September 1, 2012
Updated: August 4, 2015
Total Credits: 6
Lecture Hours: 0
Lecture / Lab Hours: 0
Lab Hours: 180
Satisfies Cultural Literacy requirement: No
Satisfies General Education requirement: No
Grading options: A-F, P-NP (default)
Repeats available for credit: 0


Department permission required

Course Description

Practice administrative skills and clinical skills in a medical clinic/physician office setting. Department permission required.

Intended Outcomes

Upon successful completion of this course, students will be able to:
  1. Assist, perform and document routine administrative and clinical procedures according to office protocol.
  2. Identify, administer, and document medications based on usage outcomes, side effects and according to the principles of safe medication administration in a clinical setting.
  3. Collect, process, and test diagnostic specimens and document follow-up results in a clinical setting.
  4. Apply current up-to-date quality control and safety practices in the workplace.
  5. Apply verbal, nonverbal and written communications principles and skills in the workplace.
  6. Maintain ethical standards and confidentiality for patient privacy practice.

Outcome Assessment Strategies

Student performance is evaluated by the supervisor to whom the student is assigned at the medical office.

The grading system utilized for the course is “Pass” or “No Pass”. In order to receive a “Pass” grade, the student must:

  • Satisfactorily complete the objectives listed for the administrative and clinical medical office assistant as stated in the AAMA guidelines
  • Receive satisfactory evaluations for each of the work area supervisors.
  • Complete all of the time assigned (184-196 hours)

Course Activities and Design

Students are assigned to a clinical office during the third term of the Medical Assisting program. 

The total time assigned is 180 hours. The offices are selected by the course instructor. Insofar as possible, student request for assignment will be taken into consideration. Office assignments will be scheduled for 2-5 eight-hour shifts per week in accordance with the program schedule. Hours of assignment are based on office requirements and will be indicated on a schedule published by the course instructor in concert with the practice site supervisor. 

Students are required to wear uniforms conforming to the requirements set forth by the CGCC Medical Assisting Program. Apparel should consist of uniform scrubs (top and pants) with photo ID badge and white duty shoes.  These items are purchased by the student in accordance with the guidelines in the Medical Assisting Student Handbook.

Course Content (Themes, Concepts, Issues and Skills)


The following list outlines the concepts, themes and issues you need to understand and be able to use appropriately:

  1. Gain experience in properly listening and observing all aspects of the medical practice.
  2. Use all aspects of the interviewing process, written and oral.
  3. Use appropriate telephone techniques in the medical office.
  4. Communicate professionally with all staff and patient including those with special needs.
  5. Use medical terminology in all aspects of the medical office.
  6. Deal with all patients with empathy and impartiality.
  7. Transmit information in a confidential and professional manner.
  8. Utilize their skills in recognizing verbal and non-verbal communication.
  9. Use ICD, and CPT, using either manual or electronic coding systems to access billing codes.
  10. Observe proper usage of third party guidelines.
  11. Maintain all patient medical records in accordance within office policy and standard HIPAA requirements.
  12. Abide by all safety rules and regulations regarding equipment.
  13. Demonstrate an understanding of time management and office policy while manually and electronically schedule patient appointments.
  14. Be aware of current health care issues.
  15. Learn general medical office computer concepts.
  16. Maintain a physician’s schedule
  17. Observe and abide by all office policies and procedures.
  18. Instruct patients with multiple pathways and organizational tools.
  19. Practice skills in hand-washing, wrapping instruments, sterilizations techniques, disposing of bio-hazardous materials, and standard precautions.
  20. Utilize different infection control methods to maintain a safe environment.
  21. Understand how to manage emergencies and how to access the emergency system in a clinical setting.
  22. Utilize skills in clinical lab to prepare patients, assist physicians, collect specimens and process specimens for transport.
  23. Collect and process specimens for testing in the medical clinic using regulated CLIA-waived tests.
  24. Maintain quality control while perform CLIA-waived tests.
  25. Maintain and understand patient resource information.
  26. Utilize proper methods to prepare and maintain exam and treatment rooms.
  27. Access and instruct patients about preventative health issues.
  28. Understand the inventory system and learn how to maintain it.
  29. Professionally contact patients to give test results and/or other medical information per physician orders.
  30. Prepare and administer injectable and oral medications /vaccines per office guidelines.
  31. Document in patient medical record all medications given according to charting guidelines.
  32. Dispose of all controlled substances using the guidelines of the medical office.