Workplace Communications

Course Number: GT 110
Transcript Title: Workplace Communications
Created: September 1, 2012
Updated: April 3, 2015
Total Credits: 3
Lecture Hours: 30
Lecture / Lab Hours: 0
Lab Hours: 0
Satisfies Cultural Literacy requirement: No
Satisfies General Education requirement: No
Grading options: A-F (default)
Repeats available for credit: 0
Approved delivery mode: online


Course Description

Students will practice small group communication by participation in group discussions, readings, and written exercises. Attention to organization and conduct of problem-solving groups and learning. Emphasis is on (1) learning how to enhance group communication, how to deal effectively with conflict and to apply problem-solving techniques and (2) developing attitudes and skills applicable to leadership and successful participation in the workplace. Prerequisites: GT 101.

Intended Outcomes

  1. Explain and apply different small group communication theories.
  2. Understand and demonstrate how to work in small groups to identify problems and implement solutions.
  3. Explain different strategies for addressing conflicts in groups.
  4. Demonstrate group leadership.
  5. Demonstrate responsibility as a group/team member.
  6. Discuss the importance of small group skills and knowledge related to workplace and civic activities.
  7. Demonstrate knowledge of basic principles and theories related to small group communication.

Outcome Assessment Strategies

  1. Intelitek on-line activities including end of section tests and final evaluation.
  2. Instructor generated evaluation including tests and projects.
  3. Hands on evaluation.

Course Content (Themes, Concepts, Issues and Skills)

  • Interpersonal Communication
  • Communication in the Workplace
  • Small Group Communication
  • Roles and Leadership
  • Team Building
  • Problem Identification and Solving
  • Conflict and Power/Conflict Resolution
  • Employer-Employees Relationships
  • Communication with Diverse Populations
  • Interviewing Skills