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Course Content and Outcome Guide for GT115

Date:  3-27-12

Posted by:  Curriculum Office
Course Number:  GT115
Course Title: Human Relations/Customer Service

Transcript Title: Human Relations Cust Service
Credits:  3
Lecture Hours:

Lecture/Lab Hours:

Lab Hours:

Prerequisites:  GT101
Grading Options:

Special Fee: 

Course Description:

This course is designed to enable students to look at many factors that influence human behavior. The intent of this course is to help students increase their ability to handle interpersonal conflicts effectively at work and in their personal lives.

Course Outcomes:

  1. Manage interpersonal conflicts more effectively in the workplace and at home.
  2. Further develop personal skills needed to succeed in a workplace that is becoming increasingly complex and diverse.
  3. Make use of multiple resources to improve personal, family, or workplace relationships.
  4. Demonstrate working knowledge of terms and concepts associated with the academic study and understanding of human relationships and career success.

Outcome Assessment Strategies:

  1. Intelitek on-line activities including end of section tests and final evaluation.
  2. Instructor generated evaluation including tests and projects.
  3. Hands on evaluation.

Text & Materials:  (suggested and/or required)

Course Activities & Design:

Course Content (Themes, Concepts, Issues, and Skills):

  • Introduction to human relations
  • Interpersonal communication
  • Managing interpersonal conflict
  • Managing workplace communication
  • Conflict resolution
  • Improving personal and workplace relationships
  • Cross-cultural dynamics
  • Problem solving
  • Teamwork
  • Customer service


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